For the rare occasions when students or faculty members encounter an emergency while overseas, we partner with Cultural Insurance Services International (CISI) to provide international healthcare and medical assistance services around the world. This international health insurance plan is provided to all study abroad participants and program leaders for the duration of their program, and the cost of CISI coverage is included in the program fee.
CISI partners with Assist America to provide worldwide 24/7 assistance through their Team Assist Plan (TAP). When you call the Assist America hotline, you will be provided with the information most appropriate for addressing your concerns. This information could include, but is not limited to, the following:
- Medical advice
- Referral to the nearest hospital or clinic
- Arrangement of payment for bills over $500
CISI Emergency Number and When Outside U.S.: +1 609-986-1234 (collect calls accepted)
CISI Non-Emergency Number: 203-399-5130
Office of International Education (M-F, 8 am-4:30 pm CST): 715-232-1122
CISI POLICY INFORMATION
All enrolled participants will receive a confirmation email directly from CISI prior to departure. This email contains login information to the CISI portal as well as links to a printable insurance card. Before departing, take a moment to log in, review your policy coverage and resources, and print the insurance card, which contains the membership ID and contact information. For example, you may want to review the Policy Details Brochure and Claim Form, Personal Liability Coverage Details, and Dependent Insurance Enrollment Form (if applicable).
Exact coverage dates vary by program but generally start a day or two before the official program start date and terminate within a few days of the program’s conclusion.
You are advised to check with your current health insurance provider to see if you are covered internationally. The Office of International Education encourages you to arrange for continuation of your regular health insurance coverage while you are abroad.